FAQ

Q1: This is my first acquaintance with this kind of machine, what kinds of laser marking machines should I choose?

We will help you choose the suitable laser marking/cutting/welding machine and share you the best solution; you can share us what material will you are going to mark /cut/weld and the Max. size and thickness of your materials etc.

Q2: When I received this machine, but I don't know how to use it. What should I do?

A: Our laser marking machine adopt the “plug and play” design, we will send operation video and manual with the machine together. Our technician will do training online from teamviewer/WhatsApp/Skype. If needed, we can send our engineer to your site for training or you can send the operator to our factory for training, both are OK.

Q3: If some problems happen to this machine, what should I do?

A: We Suntop laser provide three years warranty for our top-quality machines. During the three-years warranty time, in case any problem, we will provide the parts free of charge (except for artificial damage or consumable parts). After the warranty, we still provide whole lifetime service. So, any doubts, just let us know, SUNTOP will give you the professional solutions.

Q4: What's the consumables of your fiber laser marking machine?

A: It does not have the consumable and no need future maintenance. It’s very economical and cost effective, laser lifetime up to 100,000 hours, you only have the electricity cost for this machine in future.

Q5: What's package type, will it protect the machine completely?

A: We have 3 layers package. For the outside, we adopt the strong plywood case free of fumigation. In the middle, the machine is covered by thick foam, to protect the machine from shaking. For the inside layer, the machine is covered by waterproof plastic film.

Q6: What's the machines delivery time?

A: Commonly, the lead time for laser marking machine is within 3-5 working days after receiving the payment, for standard laser marking machines, we have the stock, the fastest lead time can be 1 day after receiving the payment; For fiber laser cutting machine is about 15-20 days; For laser welding machine is about 10 days.

Q7: What payment terms can you accept?

A: Any payment is possible for us, like T/T, L/C, Western Union, Master Card, Cash etc.

Q8: How is the shipping method of your laser machines?

A: As per your actual address, we can choose the machine's shipment by sea, by air, by truck or railway. Also, we can send the machine to your office as per your requirement, it's very flexible.

Q9: You can customize the laser marking machine depends on our requirements?

A: Of course, we Suntop laser not only a professional laser machine’s manufacturer, but also the laser solutions provider.

Q10: If I buy several sets of your laser marking machine, you will have discount?

A: Of course, the unit price depends on your purchase quantity, and we welcome you can be our distributor and sell our laser marking machines in your local market.

Q11: How can i confirm if your fiber laser marking machine meet my actual needs?

A1: Suntop have more than 12 years of rich experience in laser marking industry. Our engineers have seen many kinds of marking materials, so we can preliminarily judge what type of laser marking machine and power you need; A2: You can send us your real sample for testing or we can buy some similar materials locally and then do the testing for you.

Q12: What's your payment term and MOQ?

A: We accept the T/T, L/C, Western union, credit card etc, the MOQ is 1 set.

Q13: What kinds of Certificate you have?

A: ALL our laser machies have been approved by CE and FDA,so don't worry about the local customs clearance and the operation safety.

Q14: What's your after sale service and warranty?

A: we Suntop provide almost 24 hours online support for oversea clients, we warranty our fiber laser marking mahcine 3 years. During the warranty time, If the machine problem is not caused by human factors, we will send engineers to provide free on-site service.

Q15: Why your laser marking machine prices is little higher than others?

A: In the Chinese market, please believe that you get what you pay for, good quality products will not be lower than the cost price to sell, We SUNTOP only use the original machine parts, never use refurbished, second-hand machine main parts, we want the market reputation. In addition, the permanent and timely after-sales service of the machine is also value-added than some machines without after-sales service.

Q16: Do you accept the customized laser marking machine which depend on the buyer's actual requirements?

A: SUNTOP is not only a manufacturer of laser equipments, but also an expert in laser applications and solutions. We are happy to provide non-standard customized services for our clients.

Q17: How can I choose the most suitable fiber laser cutting machine?

A: In order to recommend you the most suitable fiber laser cutting machine model, please let us know the following details: 1.What is your material? 2.The size of material? 3.The thickness of material?

Q18: This is the first time I use this kind of fiber laser cutting machine, is it easy to operate?

A: A manual is already included in our product packaging, we also provide 24/7 telephone support to our customers and offer a life time warranty. Suntop Laser as one of the largest and professional laser manufacturing factory, we have free installation for optical fiber laser machine in addition to the operating instructions door-to-door free installation services we also provide professional engineers, to provide you for free door-to-door training instruction, so please be assured use.